Returns & RMA Policy
If material does not match a confirmed order requirement, contact HKEQGOO with the order reference, exact part number and clear evidence of the issue. Each request is reviewed against the applicable order and agreed sales terms.
What to Send With an RMA Request
Order and Part Identification
Provide the order reference, exact manufacturer part number, quantity affected and the packaging information available on receipt.
Clear Evidence of the Issue
Describe the mismatch or issue and provide clear photos, labels, packaging details or other documentation that helps compare the material with the confirmed requirement.
Keep the Material Available for Review
Keep the affected material and packaging available while the case is reviewed. Do not assume a return address or disposition until return instructions are confirmed for the specific case.
How the Request Is Reviewed
The reported issue is compared with the part number, quantity and commercial or quality conditions confirmed for the order. Additional information may be requested when the evidence is not sufficient to identify the mismatch.
Resolution Depends on the Confirmed Order Terms
An RMA request is not a blanket promise of return, refund or replacement. The available resolution is handled according to the evidence provided and the sales, quality and return conditions agreed for the specific order.
Report an Order Issue
Email [email protected] with the order reference and evidence, or contact HKEQGOO on WhatsApp at +86 18826239437.